Returns & Exchanges Policy

At LookTrustyStyle, we are committed to delivering tailored menswear that fits with quiet confidence and exceptional comfort. If your ordered garment does not fit as expected or if there is any defect in quality, our concierge desk is dedicated to making it right.

To qualify for an exchange or return authorization, your item must satisfy the following essential criteria:

• Pristine Condition: The garment must be completely unworn, unwashed, free of any stains, body odours, perfume scents, deodorant marks, or fabric pulls.
• Original Tags & Packaging: All brand tags, collar inserts, size labels, and the original protective packaging must remain attached and intact.
• Time Window to Contact Support:Customers must contact our customer concierge within 3 to 7 days of verified delivery. Requests submitted after this window cannot be accommodated for reverse processing.
• Proof of Purchase: A valid LookTrustyStyle Order ID, checkout phone number, or official email confirmation is required.

Menswear fit is deeply personal. If you ordered a size that feels too tight or relaxed:

• First-Time Size Exchanges: We are glad to facilitate a size exchange for the same product in a different available size (e.g., swapping Size M for Size L).
• Inventory Availability: Exchanges are subject to real-time warehouse stock in the requested size and colour.
• Out-of-Stock Scenarios: If your desired exchange size is currently sold out, our team will provide options to switch to another design of equal value, wait for an upcoming restock drop, or receive a verified store credit note.

In the rare event that an item arrives with manufacturing defects (e.g. stitching flaw, broken button, torn weave) or does not match the product/colour confirmed on your order:

LookTrustyStyle operates an order review and manual confirmation model. Where a return is accepted for a refund rather than an exchange:

• Inspection Requirement: Returned merchandise must arrive back at our inspection facility and pass physical quality audit (verifying tags, absence of wear, and pristine condition) before a refund is approved.
• Refund Mode: Approved refunds will be initiated to the original payment source or via agreed direct bank / UPI transfer coordinated securely with our concierge.
• Processing Window: Once approved, refunds typically reflect within 5 to 7 business days depending on banking settlement networks.
• Deductions: Where applicable, initial courier transit fees may be deducted from the refunded sum unless the return was necessitated by our verified dispatch error or a defective item.

To maintain strict hygiene standards and fair pricing, the following categories cannot be accepted for return or refund:

• Items that have been tailored, altered, or modified by the customer.
• Garments returned without original brand tags or with detached care labels.
• Items marked as “Final Clearance” or “Sample Sale” during dedicated seasonal clearance drives.
• Innerwear, socks, or personal accessory items if applicable.